Last updated: November, 2025

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At Devine Timing Occupational Therapy, your privacy — and your child’s privacy — is extremely important to us.
This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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By using our services or visiting our website, you agree to the practices described in this policy.

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1. What Personal Information We Collect

We collect information that helps us provide safe, effective, and personalised occupational therapy services. This may include:

Information About Parents & Guardians

• Name, contact details, address

• Email address and phone number

• Emergency contact details

• Billing information (for payments or invoices)

Information About Children (Clients)

• Name, date of birth, gender (optional)

• Medical, developmental, behavioural or educational history

• Reports from other professionals (with your consent)

• Assessment results, therapy notes, goals and progress

• Information provided by schools, educators or other practitioners (with consent)

Website & Communication Data

• Information submitted through forms (contact form, enquiry form, booking form)

• Email communications

• Basic statistical data from website analytics (non-identifiable)

We only collect information that is reasonably necessary to provide our services.

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2. How We Collect Information

We collect information in the following ways:

• When you complete online forms or make an enquiry

• During phone calls, emails, or messages

• During initial consultations and therapy sessions

• Through assessments, reports, or referrals from other professionals (with consent)

• Through school, childcare or external service communication (with consent)

We may also collect information from third parties where authorised or required by law.

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3. Why We Collect Personal Information

We collect personal information to:

• Provide safe, effective occupational therapy services

• Conduct assessments and create personalised therapy plans

• Maintain accurate clinical records

• Communicate with you about appointments, progress, or reports

• Coordinate with schools, kindergartens, medical professionals, NDIS, and support teams at your request

• Process payments and manage invoices

• Meet legal, regulatory, or reporting requirements

We will always explain why we need certain information if it is not obvious.

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4. How Your Information Is Used

Your information may be used for:

• Assessment, therapy, and clinical decision-making

• Writing reports, recommendations, and progress summaries

• Communication with parents, carers, educators or other professionals (with consent)

• NDIS documentation or Medicare billing

• Improving the quality and effectiveness of our services

We never use your personal information for marketing without your explicit consent.

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5. How We Store & Protect Your Information

We take privacy and security seriously. Your information is stored in secure systems using:

• Password-protected digital files

• Encrypted practice management systems

• Secure cloud storage platforms hosted in Australia or with reputable providers

• Locked physical storage (if any paper records are used)

Only authorised staff have access to client records.
We protect your information from loss, misuse, unauthorised access, modification, or disclosure.

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6. Sharing Your Information

We only share personal information when:

• You provide written or verbal consent

• It is necessary for therapy (e.g., speaking with teachers or other professionals)

• Required for Medicare, NDIS, or health insurance claims

• Required by law (e.g., duty of care, risk of harm, court orders)

We will always ask for your permission unless we are legally obligated to share information.

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7. Accessing or Updating Your Information

You have the right to:

• Access your personal information

• Request corrections or updates

• Ask how your data is being used

To request access, please contact us at: devinetimingot@outlook.com

We will respond within a reasonable timeframe.

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8. How Long We Keep Records

As a health provider, we are required by law to retain client records for:

• At least 7 years, or

• Until a child turns 25 years old (whichever is longer)

After this time, records are securely destroyed.

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9. Using Our Website

Cookies & Analytics

Our website may use cookies or analytics tools to understand how visitors use the site.
This information is anonymous and cannot identify you personally.

Links to External Websites

Our website may contain links to other sites.
We are not responsible for their privacy practices and encourage you to read their policies.

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10. Telehealth Privacy

If sessions occur via telehealth:

• We use secure platforms where possible

• You are responsible for ensuring your environment is private and safe

• No telehealth session may be recorded without consent

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11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact:

Devine Timing Occupational Therapy
Email: devinetimingot@outlook.com
Phone: 0421 393 777
Location: Carrara, QLD (Home-Based Clinic)

We take all privacy concerns seriously and will respond promptly.

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12. Changes to This Policy

We may update this Privacy Policy occasionally.
All changes will be posted on this page with the updated date.